Game Crash

[braydendulentyn@…]

Upon entering the game for the 3rd time on 4/17/2020 to continue playing as Persia/Babylon the game crashed on me, I am unable to debug this myself or I would. I downloaded the game the day before on the 16 of April so whatever build version was being downloaded from the page is the version I have installed(I'm unable to obtain build version number). the details of the crash are: Details: unhandled exception (Access violation reading 0x00000004)

Location: unknown:0 (?)

Call stack:

(error while dumping stack: No stack frames found) errno = 2 (Error during IO) OS error = 0 (no error code was set)

[Stan]

Hello can you upload the logs ? See ReportingErrors and GameDataPaths.

Thanks for the report.

[braydendulentyn@…]

I was unable to locate and attach the other file that the crash requested i send to report the problem.

[braydendulentyn@…]

stanislas69 I was in the process of locating the files but couldn't find 1 of them it was the txt file I couldn't locate I'm running windows 10 pc(upgraded from windows 8) with the minimum - recommended system requirements just being met on my laptop)

[Stan]

Hello looking at the file you provided (Thanks) it seems to be an issue with Shaders.

Considering you have the lowest minimum configuration, maybe you can try to disable GLSL and postprocessing in the game options.

Call Stack for reference

>	pyrogenesis.exe!CShaderTechnique::BeginPass(int pass=0) Line 134	C++	Symbols loaded.
 	pyrogenesis.exe!CLogger::Render() Line 215	C++	Symbols loaded.
 	pyrogenesis.exe!Render() Line 264	C++	Symbols loaded.
 	pyrogenesis.exe!Frame() Line 416	C++	Symbols loaded.
 	pyrogenesis.exe!RunGameOrAtlas(int argc=1, const char * * argv=0x02ba0008) Line 634	C++	Symbols loaded.
 	pyrogenesis.exe!SDL_main(int argc=1, char * * argv=0x02ba0008) Line 680	C++	Symbols loaded.
 	pyrogenesis.exe!main_utf8(int argc=1, char * * argv=0x02ba0008) Line 126	C	Symbols loaded.
 	pyrogenesis.exe!wmain(int argc=1, unsigned short * * wargv=0x01000228, unsigned short * wenvp=0x00ffa8f8) Line 151	C	Symbols loaded.
 	pyrogenesis.exe!__tmainCRTStartup() Line 623	C	Non-user code. Symbols loaded.
 	pyrogenesis.exe!CallStartupWithinTryBlock() Line 364	C++	Symbols loaded.
 	kernel32.dll!76a76359()	Unknown	Non-user code. No matching binary found.

[braydendulentyn@…]

Ok, will do! Also on another note on this sometimes the game will launch normally and forgo any errors or crashes with the issue above but it seems a system restart will help as a temp fix so the game can be opened to modify the settings.

[Freagarach]

Could you please report back whether this has fixed the issue for you?

[braydendulentyn@…]

Yes, it has fixed the issue to my knowledge.

[Stan]

Thanks for letting us know!