Crash when launching the game

[Chris]

Much to our regret we must report the program has encountered an error.

Please let us know at ​http://trac.wildfiregames.com/ and attach the crashlog.txt and crashlog.dmp files.

Details: unhandled exception (Access violation reading 0x00000004)

Location: unknown:0 (?)

Call stack:

(error while dumping stack: No stack frames found) errno = 2 (Error during IO) OS error = 0 (no error code was set)

[Stan]

Hello Could attach the logs especially crashlog.dmp and crashlog.txt ? See ReportingErrors and GameDataPaths for where to get the files. Thanks in advance.

[Lego]

I cant add the interestinglog because it is empty

[Stan]

Mmmh, Can you try to update your graphic drivers ? Also can you attach system_info.txt

[Lego]

Graphics drivers are up to date. I guess its possible my computer is too old but it would seem it would load something not crash immediately.

[elexis]

Stan you might also want to link to common problems in crash reports. For example we have the infamous GLSL crash, so Lego might want to try to disable graphics settings as far as possible.

Another common issue is that config files couldn't be loaded due to directory permissions after some system upgrade.

Another common issue is out of memory, try a small mapsize and fewer AIs.

crashdump.txt and mainlog.html don't contain any information, so one would have to look at the dmp file.

[Lego]

I cant change the setting since it will not load anything. The moment you run the program you get the error I reported. I will check the permissions next but would that effect it opening the game?

[elexis]

Well at least there have been some crash reports where the game couldn't load the config files. wiki:GameDataPaths

You can disable graphics settings in the user.cfg too (try that first) ​https://trac.wildfiregames.com/browser/ps/trunk/binaries/data/config/default.cfg

Also there is this G-Data antivirus thing on the a23 milestone, a virus scanner that somehow forbids files to be read for no apparent reason crashing the game.

[Stan]

Clearly not a config file loading problem since it loaded user.cfg

    <p>Cannot find config file "config/local.cfg" - ignoring</p>
    <p>Loading config file "config/user.cfg"</p>

Clearly not GDATA as stated in the crashdump it's Norton. I checked ​Virus total and unless his antivirus is outdated it shouldn't detect it as a virus. Might still be the cause.

Non explicit call stack

'crashlog (1).dmp' (Minidump): Loaded '*C:\Program Files (x86)\Norton Security Suite\NortonData\22.5.2.15\Definitions\BASHDefs\20170530.001\UMEngx86.dll'.

>	atioglxx.dll!1469a2a1()	Unknown	No symbols loaded.
 	[Frames below may be incorrect and/or missing, no symbols loaded for atioglxx.dll]		Annotated Frame

I'd try to disable norton, and see if it launches. I'm closing this as needsinfo @Lego feel free to reopen it if you find a solution, or if norton is the issue.