Opened 4 years ago

Closed 3 years ago

#5728 closed defect (needsinfo)

Game crash on start

Reported by: JT Owned by:
Priority: Should Have Milestone:
Component: Core engine Keywords:
Cc: Patch:

Description (last modified by JT)

i stumbled across this game and it looks amazing. i downloaded and ran launcher, single play quick match, when the loading bar hits 100% i get crash. i have disabled TLS. i am on a windows platform.

following is the text from crash.

thank you

Much to our regret we must report the program has encountered an error.

Please let us know at http://trac.wildfiregames.com/ and attach the crashlog.txt and crashlog.dmp files.

Details: unhandled exception (Access violation reading 0x8C010240)

Location: unknown:0 (?)

Call stack:

(error while dumping stack: No stack frames found) errno = 0 (No error reported here) OS error = 0 (no error code was set)

Change History (5)

comment:1 by JT, 4 years ago

Description: modified (diff)

comment:2 by JT, 4 years ago

Much to our regret we must report the program has encountered an error.

Please let us know at http://trac.wildfiregames.com/ and attach the crashlog.txt and crashlog.dmp files.

Details: unhandled exception (Access violation reading 0x8C010240)

Location: unknown:0 (?)

Call stack:

(error while dumping stack: No stack frames found)

errno = 0 (No error reported here)

OS error = 0 (no error code was set)

====================================

SVN Revision: 21935

Engine Version: 0.0.23

System info:

(generated 2020-04-23 00:07:49 UTC)

OS : Win8.1 (6.3.9200)

CPU : x86, Intel Pentium N3700 @ 1.60GHz (1x4x1), 1.60 GHz

Memory : 4096 MiB; 1226 MiB free

Graphics Card : Intel Intel(R) HD Graphics

OpenGL Drivers : 4.4.0 - Build 20.19.15.5063; OpenGL 4.4.0 - Build 20.19.15.5063

Video Mode : 1366x768:32

Sound Card : OpenAL Soft on Speaker/Headphone (Realtek High Definition Audio);

Sound Drivers : 1.1 ALSOFT 1.17.1

OpenGL Extensions:

GL_EXT_blend_minmax

GL_EXT_blend_subtract

GL_EXT_blend_color

GL_EXT_abgr

GL_EXT_texture3D

GL_EXT_clip_volume_hint

GL_EXT_compiled_vertex_array

GL_SGIS_texture_edge_clamp

GL_SGIS_generate_mipmap

GL_EXT_draw_range_elements

GL_SGIS_texture_lod

GL_EXT_rescale_normal

GL_EXT_packed_pixels

GL_EXT_texture_edge_clamp

GL_EXT_separate_specular_color

GL_ARB_multitexture

GL_ARB_map_buffer_alignment

GL_ARB_conservative_depth

GL_EXT_texture_env_combine

GL_EXT_bgra

GL_EXT_blend_func_separate

GL_EXT_secondary_color

GL_EXT_fog_coord

GL_EXT_texture_env_add

GL_ARB_texture_cube_map

GL_ARB_transpose_matrix

GL_ARB_internalformat_query

GL_ARB_internalformat_query2

GL_ARB_texture_env_add

GL_IBM_texture_mirrored_repeat

GL_ARB_texture_mirrored_repeat

GL_EXT_multi_draw_arrays

GL_SUN_multi_draw_arrays

GL_NV_blend_square

GL_ARB_texture_compression

GL_3DFX_texture_compression_FXT1

GL_EXT_texture_filter_anisotropic

GL_ARB_texture_border_clamp

GL_ARB_point_parameters

GL_ARB_texture_env_combine

GL_ARB_texture_env_dot3

GL_ARB_texture_env_crossbar

GL_EXT_texture_compression_s3tc

GL_ARB_shadow

GL_ARB_window_pos

GL_EXT_shadow_funcs

GL_EXT_stencil_wrap

GL_ARB_vertex_program

GL_EXT_texture_rectangle

GL_ARB_fragment_program

GL_EXT_stencil_two_side

GL_ATI_separate_stencil

GL_ARB_vertex_buffer_object

GL_EXT_texture_lod_bias

GL_ARB_occlusion_query

GL_ARB_fragment_shader

GL_ARB_shader_objects

GL_ARB_shading_language_100

GL_ARB_texture_non_power_of_two

GL_ARB_vertex_shader

GL_NV_texgen_reflection

GL_ARB_point_sprite

GL_ARB_fragment_program_shadow

GL_EXT_blend_equation_separate

GL_ARB_depth_texture

GL_ARB_texture_rectangle

GL_ARB_draw_buffers

GL_ARB_color_buffer_float

GL_ARB_half_float_pixel

GL_ARB_texture_float

GL_ARB_pixel_buffer_object

GL_ARB_texture_barrier

GL_EXT_framebuffer_object

GL_ARB_draw_instanced

GL_ARB_half_float_vertex

GL_ARB_occlusion_query2

GL_EXT_draw_buffers2

GL_WIN_swap_hint

GL_EXT_texture_sRGB

GL_ARB_multisample

GL_EXT_packed_float

GL_EXT_texture_shared_exponent

GL_ARB_texture_rg

GL_ARB_texture_compression_rgtc

GL_NV_conditional_render

GL_ARB_texture_swizzle

GL_EXT_texture_swizzle

GL_ARB_texture_gather

GL_ARB_sync

GL_ARB_cl_event

GL_ARB_framebuffer_sRGB

GL_EXT_packed_depth_stencil

GL_ARB_depth_buffer_float

GL_EXT_transform_feedback

GL_ARB_transform_feedback2

GL_ARB_draw_indirect

GL_EXT_framebuffer_blit

GL_EXT_framebuffer_multisample

GL_ARB_framebuffer_object

GL_ARB_framebuffer_no_attachments

GL_EXT_texture_array

GL_EXT_texture_integer

GL_ARB_map_buffer_range

GL_ARB_texture_buffer_range

GL_EXT_texture_snorm

GL_ARB_blend_func_extended

GL_INTEL_performance_query

GL_ARB_copy_buffer

GL_ARB_sampler_objects

GL_NV_primitive_restart

GL_ARB_seamless_cube_map

GL_ARB_seamless_cubemap_per_texture

GL_ARB_uniform_buffer_object

GL_ARB_depth_clamp

GL_ARB_vertex_array_bgra

GL_ARB_shader_bit_encoding

GL_ARB_draw_buffers_blend

GL_ARB_geometry_shader4

GL_EXT_geometry_shader4

GL_ARB_texture_query_lod

GL_ARB_explicit_attrib_location

GL_ARB_draw_elements_base_vertex

GL_EXT_shader_integer_mix

GL_ARB_instanced_arrays

GL_ARB_base_instance

GL_ARB_fragment_coord_conventions

GL_EXT_gpu_program_parameters

GL_ARB_texture_buffer_object_rgb32

GL_ARB_compatibility

GL_ARB_texture_rgb10_a2ui

GL_ARB_texture_multisample

GL_ARB_vertex_type_2_10_10_10_rev

GL_ARB_vertex_type_10f_11f_11f_rev

GL_ARB_timer_query

GL_EXT_timer_query

GL_ARB_tessellation_shader

GL_ARB_vertex_array_object

GL_ARB_provoking_vertex

GL_ARB_sample_shading

GL_ARB_texture_cube_map_array

GL_EXT_gpu_shader4

GL_ARB_gpu_shader5

GL_ARB_gpu_shader_fp64

GL_INTEL_fragment_shader_ordering

GL_ARB_fragment_shader_interlock

GL_ARB_clip_control

GL_ARB_shader_subroutine

GL_ARB_transform_feedback3

GL_ARB_get_program_binary

GL_ARB_separate_shader_objects

GL_ARB_shader_precision

GL_ARB_vertex_attrib_64bit

GL_ARB_viewport_array

GL_ARB_transform_feedback_instanced

GL_ARB_compressed_texture_pixel_storage

GL_ARB_shader_atomic_counters

GL_ARB_shading_language_packing

GL_ARB_shader_image_load_store

GL_ARB_shading_language_420pack

GL_ARB_texture_storage

GL_EXT_texture_storage

GL_ARB_compute_shader

GL_ARB_vertex_attrib_binding

GL_ARB_texture_view

GL_ARB_fragment_layer_viewport

GL_ARB_multi_draw_indirect

GL_ARB_program_interface_query

GL_ARB_shader_image_size

GL_ARB_shader_storage_buffer_object

GL_ARB_texture_storage_multisample

GL_ARB_buffer_storage

GL_AMD_vertex_shader_layer

GL_AMD_vertex_shader_viewport_index

GL_ARB_query_buffer_object

GL_EXT_polygon_offset_clamp

GL_ARB_clear_texture

GL_ARB_texture_mirror_clamp_to_edge

GL_ARB_debug_output

GL_ARB_enhanced_layouts

GL_KHR_debug

GL_ARB_arrays_of_arrays

GL_ARB_texture_query_levels

GL_ARB_invalidate_subdata

GL_ARB_clear_buffer_object

GL_INTEL_map_texture

GL_ARB_texture_compression_bptc

GL_ARB_ES2_compatibility

GL_ARB_ES3_compatibility

GL_ARB_robustness

GL_ARB_robust_buffer_access_behavior

GL_EXT_texture_sRGB_decode

GL_KHR_texture_compression_astc_ldr

GL_ARB_copy_image

GL_KHR_blend_equation_advanced

GL_EXT_direct_state_access

GL_ARB_stencil_texturing

GL_ARB_texture_stencil8

GL_ARB_explicit_uniform_location

GL_ARB_multi_bind

GL_ARB_indirect_parameters

SMBIOS:

[Bios]

vendor: "Insyde"

version: "F.21"

startSegment: F000

releaseDate: "05/17/2016"

flags: pci|upgradable|shadowing|boot_cd|selectable_boot|edd|int9|int14|int17|int10

vendorFlags: 350001

flags1: acpi|usb_legacy|boot_zip_drive

flags2: bios_boot|function_key_boot|targeted_content_distribution

size: 3 MiB

[System]

manufacturer: "HP"

productName: "HP Notebook"

version: "Type1ProductConfigId"

serialNumber: "3CE5371TSX"

uuid0: A0ADF0708230809

uuid1: 33C45ADA5AB08040

wakeUpType: power_switch

skuNumber: "P3X70UAR#ABA"

m_Family: "103C_5335KV G=N L=CON B=HP"

[Baseboard]

manufacturer: "HP"

product: "80C5"

version: "97.48"

serialNumber: "PFEHTD41V9FBII"

assetTag: "Type2 - Board Asset Tag"

flags: motherboard|replaceable

location: "Type2 - Board Chassis Location"

hChassis: 3

type: motherboard

[Chassis]

manufacturer: "HP"

type: notebook

version: "Chassis Version"

serialNumber: "Chassis Serial Number"

assetTag: "Chassis Asset Tag"

state: ok

powerState: ok

thermalState: ok

securityStatus: none

oemDefined: 270

numPowerCords: 1

[Processor]

socket: "CHV"

type: CPU

m_Family: 11

manufacturer: "Intel(R) Corporation"

id: BFEBFBFF000406C3

version: "Intel(R) Pentium(R) CPU N3700 @ 1.60GHz"

voltage: 38 dV

externalClockFrequency: 83 MHz

maxFrequency: 1660 MHz

bootFrequency: 1600 MHz

status: enabled

upgrade: slot_1

hL1: 6

hL2: 7

coresPerPackage: 4

enabledCores: 4

logicalPerPackage: 4

flags: x64|multi_core|execute_protection|enhanced_virtualization|power_control

family2: 11

populated: true

[Cache]

designation: "L1 Cache"

configuration: enabled

supportedFlags: synchronous

currentFlags: synchronous

ecc: parity

type: data

m_Associativity: other

level: 1

location: internal

mode: write_back

maxSize: 24 KiB

installedSize: 24 KiB

[Cache]

designation: "L1 Cache"

configuration: enabled

supportedFlags: synchronous

currentFlags: synchronous

ecc: parity

type: instruction

m_Associativity: A8

level: 1

location: internal

mode: write_back

maxSize: 32 KiB

installedSize: 32 KiB

[Cache]

designation: "L2 Cache"

configuration: enabled

supportedFlags: synchronous

currentFlags: synchronous

ecc: single_bit

type: unified

m_Associativity: A16

level: 2

location: internal

mode: write_back

maxSize: 1024 KiB

installedSize: 1024 KiB

[PortConnector]

internalDesignator: "J1A2"

internalConnectorType: none

externalDesignator: "USB2.0"

externalConnectorType: access_bus_usb

portType: usb

[PortConnector]

internalDesignator: "J1A2"

internalConnectorType: none

externalDesignator: "USB2.0"

externalConnectorType: access_bus_usb

portType: usb

[PortConnector]

internalDesignator: "J2A2"

internalConnectorType: none

externalDesignator: "USB3.0 Port0"

externalConnectorType: access_bus_usb

portType: usb

[PortConnector]

internalDesignator: "J9D1"

internalConnectorType: none

externalDesignator: "UART to Micro USB"

externalConnectorType: access_bus_usb

portType: usb

[PortConnector]

internalDesignator: "CON6A1"

internalConnectorType: none

externalDesignator: "SD Card"

externalConnectorType: other

portType: other

[PortConnector]

internalDesignator: "J9B1"

internalConnectorType: none

externalDesignator: "Keyboard"

externalConnectorType: ps2

portType: keyboard

[PortConnector]

internalDesignator: "J9B1"

internalConnectorType: none

externalDesignator: "Mouse"

externalConnectorType: ps2

portType: mouse

[PortConnector]

internalDesignator: "J5A1"

internalConnectorType: none

externalDesignator: "Microphone"

externalConnectorType: headphones

portType: audio

[PortConnector]

internalDesignator: "J5A1"

internalConnectorType: none

externalDesignator: "Line In"

externalConnectorType: headphones

portType: audio

[PortConnector]

internalDesignator: "J5A1"

internalConnectorType: none

externalDesignator: "Line Out"

externalConnectorType: headphones

portType: audio

[PortConnector]

internalDesignator: "J7A1"

internalConnectorType: none

externalDesignator: "Audio Jack"

externalConnectorType: headphones

portType: audio

[PortConnector]

internalDesignator: "J2A2"

internalConnectorType: none

externalDesignator: "Network Rj45 Jack"

externalConnectorType: rj45

portType: network

[PortConnector]

internalDesignator: "J4J1"

internalConnectorType: none

externalDesignator: "SATA"

externalConnectorType: sas_sata

portType: other

[PortConnector]

internalDesignator: "J4E2"

internalConnectorType: sas_sata

externalDesignator: "SATA Cable"

externalConnectorType: none

portType: other

[PortConnector]

internalDesignator: "J4A1"

internalConnectorType: none

externalDesignator: "VGA"

externalConnectorType: db15_pin_female

portType: video

[PortConnector]

internalDesignator: "J1A1"

internalConnectorType: none

externalDesignator: "Display Port"

externalConnectorType: other

portType: video

[PortConnector]

internalDesignator: "J3A1"

internalConnectorType: none

externalDesignator: "Display Port"

externalConnectorType: other

portType: video

[PortConnector]

internalDesignator: "J9B4"

internalConnectorType: none

externalDesignator: "Serial Port"

externalConnectorType: db9_pin_male

portType: serial_16550a

[PortConnector]

internalDesignator: "J2A1"

internalConnectorType: none

externalDesignator: "HDMI"

externalConnectorType: other

portType: other

[PortConnector]

internalDesignator: "Ctrl0Port0"

internalConnectorType: sas_sata

externalDesignator: "Primary HDD Bay*"

externalConnectorType: sas_sata

portType: sata

[PortConnector]

internalDesignator: "Ctrl0Port1"

internalConnectorType: sas_sata

externalDesignator: "Secondary HDD Bay*"

externalConnectorType: sas_sata

portType: sata

[SystemSlot]

designation: "J5C1"

type: pcie_x4

busWidth: x4

usage: available

length: other

flags2: pme|hot_plug|smbus

[SystemSlot]

designation: "J4B3"

type: pcie_x1

busWidth: x1

usage: available

length: other

flags2: pme|hot_plug|smbus

[SystemSlot]

designation: "J6C1"

type: pcie_x1

busWidth: x1

usage: available

length: other

flags2: pme|hot_plug|smbus

[SystemSlot]

designation: "J6D1"

type: pcie_x1

busWidth: x1

usage: available

length: other

flags2: pme|hot_plug|smbus

[MemoryArray]

location: motherboard

use: system

ecc: none

numDevices: 2

maxCapacity: 8 GiB

[MemoryDevice]

hMemoryArray: 37

totalWidth: 8 bits

dataWidth: 8 bits

formFactor: SODIMM

locator: "Bottom- Slot1(Left)"

bank: "BANK 0"

type: DDR3

typeFlags: synchronous

speed: 1600 MHz

manufacturer: "Samsung"

serialNumber: "19308319"

assetTag: "9876543210"

partNumber: "M471B5173EB0-YK0"

configuredSpeed: 1600 MHz

size: 4 GiB

[MemoryDevice]

hMemoryArray: 37

formFactor: DIMM

locator: "Bottom- Slot2(Right)"

bank: "BANK 1"

type: unknown

assetTag: "9876543210"

configuredSpeed: 1600 MHz

[MemoryArrayMappedAddress]

hMemoryArray: 37

partitionWidth: 2

endAddress: FFFFFC00

[MemoryDeviceMappedAddress]

hMemoryDevice: 38

hMemoryArrayMappedAddress: 40

partitionRowPosition: 1

interleavePosition: 1

interleavedDataDepth: 1

endAddress: FFFFFC00

[PortableBattery]

location: "Primary"

manufacturer: "131-14-72"

date: "0"

serialNumber: "0"

deviceName: "HS03031"

chemistry: unknown

capacity: 31080 mWh

voltage: 11100 mV

sbdsVersion: "1"

maxError: 1%

sbdsSerialNumber: 528

sbdsDate: 18152

sbdsChemistry: "LION"

capacityMultiplier: 1

oemSpecific: 657164

[VoltageProbe]

description: "Voltage Probe Description"

oemDefined: 32768

nominalValue: 0 mv

[CoolingDevice]

hTemperatureProbe: 46

nominalSpeed: 32768 rpm

description: "Cooling Device Description"

type: chip_fan

status: ok

[TemperatureProbe]

description: "Temperature Probe Description"

oemDefined: 32768

nominalValue: 0 dDegC

location: unknown

status: unknown

[SystemBoot]

status: no_error

[SystemPowerSupply]

location: "OEM Define 0"

deviceName: "OEM Define 1"

manufacturer: "OEM Define 2"

serialNumber: "OEM Define 3"

assetTag: "OEM Define 4"

partNumber: "OEM Define 5"

revisionLevel: "OEM Define 6"

maxPower: 75 mW

characteristics: present|unplugged

type: regulator

status: ok

inputSwitching: auto_switch

[OnboardDevices2]

referenceDesignation: "IGD"

type: video

instance: 1

enabled: false

deviceNumber: 2

====================================

Main log:

(unavailable)

====================================

comment:3 by Stan, 4 years ago

Hello,

Can you disable GLSL and postprocessing in the game options then try again?

If it doesn't work please attach the crashlog.dmp and crashlog.txt files

see ReportingErrors and GameDataPaths.

comment:4 by Freagarach, 4 years ago

Could you please report back whether this has fixed the issue for you?

comment:5 by Stan, 3 years ago

Milestone: Backlog
Resolution: needsinfo
Status: newclosed
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